Mô tả công việc
Department / Division: Data Solutions and Analytics Department - Information Technology Division
Reports To: Department Manager
🌱 JOB RESPONSIBILITIES
- Receive, analyze, assess, and coordinate the handling of IT service requests related to data (ETL, DWH, BI, reporting, integration, etc.).
- Collaborate with technical teams (development, operations, data architecture, data governance, etc.) to implement data solutions and services based on user requirements.
- Manage the data service portfolio, including support for reporting, dashboards, queries, and data sharing for business units.
- Monitor SLAs and service quality, and coordinate the resolution of incidents and issues.
- Participate in the end-to-end request lifecycle management — from intake, analysis, prioritization, implementation, testing, to acceptance.
- Work with IT Service Management (ITSM) systems such as ServiceNow, Jira Service Management, or equivalent platforms.
- Ensure all services comply with information security policies, access controls, and data governance standards.
- Contribute to process improvement initiatives to enhance user experience and reduce turnaround time for recurring requests.
🌱JOB REQUIREMENTS
I. Relevant Knowledge / Expertise
- Bachelor’s degree in Computer Science, Engineering, Mathematics, Finance, Accounting, Business Administration, or an equivalent field.
- 2–4 years of experience in roles such as IT Service Delivery, Data Support, Data/BI Analyst, or equivalent
- Basic understanding of components within the data ecosystem: DWH, BI, ETL, Data Governance, Big Data, and Data Lake.
- Preferred candidates have experience working with BI tools (e.g., Power BI, Tableau, SSRS) or database management systems (SQL Server, Oracle, PostgreSQL).
- Ability to understand business requirements, assess technical feasibility, and collaborate effectively with development and implementation teams
II. Skills
- Strong communication, coordination, and cross-team collaboration skills.
- Service-oriented mindset with a proactive approach to user support.
- Flexible problem-solving and incident-handling skills.
- Effective time management and prioritization abilities.
- High sense of responsibility, attention to detail, and continuous improvement mindset.
III. Relevant Experience
- Banking and financial services.
- Core banking systems.
IV. Required Competencies
- Understanding of IT service request management, IT operations, and SLA governance processes.
- Experience in supporting data-related services within the banking, finance, or insurance environment.
🌱 ATTACTIVE BENEFITS & COMPENSATION PACKAGEA
I. Career Opportunities & Projects
- Join one of Vietnam’s largest Core Banking Transformation Projects, handling up to 1 billion transactions per day.
- Work in a modern, technology-driven environment leveraging Cloud-native, DevOps, Microservices, and CI/CD practices.
- Learn directly from international technology experts and participate in strategic digital banking initiatives.
- Enjoy a clear career development roadmap with opportunities to advance to Leader or Expert roles in the Digital Banking domain.
II. Compensation & Benefits
- Competitive salary package: 48-60M x 14–15 months/year.
- Performance-based bonuses: business results, individual performance, innovation, responsibility, etc.
- ESOP program: opportunity to own bank shares.
- Health insurance & wellness: GPBankCare package (provided by Bao Viet Insurance) extended to employees and family members.
- Learning & Development: support for professional training courses and international certification exams.
- Annual company trip and vacation allowance: up to 6M/year.
- Holiday & special occasion bonuses (National holidays: Sept 2nd, Apr 30th, Hung Kings’ Festival, birthdays, weddings, etc.): up to 3M/time.
🌱 WORKING HOURS AND LOCATION
I. Working Hours
Standard working hours: Monday – Friday (flexible start time: 8:00 / 8:30 / 9:00) and 2 Saturday mornings per month (8:00–12:00).
II. Work Locations
- Location 01: 89 Lang Ha, Dong Da, Hanoi (VPBank Headquarters)
- Location 02: 19 Ba Trieu, Hoan Kiem, Hanoi (GPBank Headquarters)
- Location 03: 45 Nguyen Van Huyen, Cau Giay, Ha Noi (New GPBank Technology Headquarters)
- Location 04: 705 Lac Long Quan, Tay Ho, Ha Noi (Former GPBank Technology Headquarters)
(Placement based on candidate’s preference and project requirements)
🌱 Receive additional advice on the job opportunity
- Ms Phuong Anh: 0376 060 513 - anhnp2@gpbank.com.vn
